Industries
Software for eCommerce and retail businesses
Your storefront is what customers see. Your profit depends on what happens after they click, including stock accuracy, picking, delivery and returns.
Retailers usually come to us with a store that works and an operation that’s struggling to keep up. Sales arrive from a website, Amazon, eBay and perhaps a physical shop, and each one has its own idea of how much stock there is. Oversell a popular item during a peak and you’ve got cancelled orders, poor reviews and possibly a marketplace penalty.
The goal is a single source of truth for stock, with everything else reading from it. Sometimes that’s an off-the-shelf order management system. Sometimes the right answer is a small custom layer connecting what you already have, particularly if your business has unusual rules for bundles, made-to-order items or multi-warehouse allocation. For the storefront itself, see our eCommerce development page.
Consumer law is part of the build
UK rules affect how your site should work. Delivery costs and total price must be clear before the customer commits, and the terms for cancelling and returning online orders have to be properly communicated. The Digital Markets, Competition and Consumers Act 2024 tightened rules on things like drip pricing and fake reviews, and gave the CMA stronger direct enforcement powers. Get legal advice on your specifics, but the point here is that price display and checkout logic aren’t only a design decision.
Rules that shape retail systems
Consumer Contracts Regulations
Online buyers generally have a 14-day right to cancel after receiving goods, and refunds and pre-contract information have rules attached.
DMCC Act 2024
Stronger protections on drip pricing, fake reviews and subscriptions, with direct enforcement by the CMA.
PCI DSS
Any business taking cards must comply. Hosted payment fields limit the scope considerably.
VAT and cross-border sales
UK VAT display, the rules for sales to the EU after Brexit, and specific arrangements for Northern Ireland under the Windsor Framework.
Marketing consent
PECR controls email marketing, while the “soft opt-in” has specific conditions for existing customers.
What we can build
Stock and order management
One view of stock across channels, with rule-based allocation.
Marketplace integrations
Syncing listings, stock and orders with Amazon, eBay and others.
Returns portals
Self-service returns, with labels, refunds and restocking logic.
Trade and B2B ordering
Account pricing and reordering alongside your consumer store.
Related services
eCommerce and Retail questions
Should we buy an order management system or build one?
Can you sync stock across Shopify and Amazon?
Do you work with physical shops as well?
Building for ecommerce and retail?
Tell us what the software has to do. We will read it properly and reply by email with sensible next steps.